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SAP CRM (Functional) Training Course @ Delhi & Gurgaon

Inquiry for SAP Training Course

SAP CRM Functional Training Course is a legitimate and dedicated training provided by SLA Consultants India that comes with high-quality in-house training session along with projects and assignments and other valuable features. The course is specifically designed to meet the current and future requirements of SAP CRM (Functional) and allow the learner to gain relevant skills and knowledge in maintaining a better customer relationship. The intense training also includes advanced topics such as business partners, organizational model, sales and marketing along with Customer Management that would help the participant to become an important asset for the organization.

Programme Highlights


Industry acceptable certification for all training which help fresher/Experienced to up-skill at corporate.

Experienced Faculty

SAP CRM (Functional) Consultant/Implementor With 10+ Years provide practical training on real-time projects.

Placement Assistance

After completion of 70% training our dedicated placement team arrange interview till placement.

Lab Facility

Practical Training help to gain exposure like corporate level with technical test series.

Workshop Sessions

Real time projects & best case study makes SLA workshop very unique and lively for learners.

Admin Support

For Learner's, Our admin team fresh batch schedule/re-scheduling classes/arrange doubt classes.

The SAP CRM Functional Training Course is designed to provide clear insight and depth knowledge to the learner on maintaining a solid relationship with the customer by using the SAP CRM tool. This includes organizing, automating and synchronizing various functionalities that cover customers, business partners, marketing, sales and other operations. The participants will learn functional ability through different scenarios in order to get real hand experience in the field. Job oriented training course will cover Organisational Management, account management, business partners, SAP CRM ecosystem, transaction processing, partner processing, CRM actions and middleware along with many others. Each and every concept of the training will help you close the distance between you and your ambitious goal. The training is well supported by our exceptional and highly qualified trainers who will guide you to the success. Using the latest tools and updated course material the learner will learn to become a professional in business management and maintaining a better relationship with the customers using Different techniques. At the end of the course, the participants will be able to handle queries, develop quotations and prepare sales orders while customizing sales transaction without any difficulties. Anyone who has an interest in becoming customer executive relationship manager, CRM executive or other such profile, then this is the most obvious course they should attend. The course is specifically targeted towards passed out college students are last year students, however, working professional can also pursue the course in order to enhance their current skills. Other important features of the course include projects and assignment, handouts and workshops, real-time training sessions and 100% job placement assistance.

Getting SAP certification in CRM can certainly help your career and give you a kickstart. Learning SAP CRM functional can allow you to handle all the customer related queries and provide essential solutions, helping your respected organization to improve their reputation and business at the same time. Some of the main reasons why you should learn SAP CRM functional are as follows:

  • The demand of SAP CRM operator in the current business market is exceedingly high.
  • Being a very popular job profile, the average salary offered to an SAP CRM operator is also much higher than other job profiles in the similar category.
  • Being SAP certified would help you gain a competitive edge Over The Other candidates during the interview. The recruiter would certainly give more attention to your resume due to the training you received along with certification.
  • Learning SAP CRM functional can be beneficial for Aspiring SAP project manager, strategic purchaser, mm consultant, loyalty manager, relationship manager, CRM heads, etc.
  • Maintaining a strong relationship with the customers is one of the most important aspects of every business whether small or big. Thus, it is one of the most desirable job profiles in the market with an exceptional scope and growth opportunity.
  • It could also be beneficial for Aspiring Businessman and Entrepreneur who want to open their own business someday.

With so many benefits to offer, no wonder many graduates are pursuing SAP CRM. If you are also one of them then it is highly recommended for you to visit our office in Delhi or Gurgaon and take your first demo class.

Course Duration: 40 - 50 HRS with Highly Skilled Corporate Trainers
(SAP CRM (Functional) Training Course) for  10 Modules - Weekdays / Weekend

SLA Consultants India - SAP CRM (Functional) Certification Training Delivery Method:

Web / Desktop Base.
Instructor-Led Classroom Sessions.
Presentations/Demonstration/Practicals of concepts.
Handouts/Assignments/Real-time Exposure to working on Clients.

NOTE: Classes Are Also Available On Module Basis

programme modules

SAP CRM (Functional) Training Course

  • What is SAP CRM?
  • Importance and features of SAP CRM
  • Business partners
  • Sales and marketing
  • SAP solution manager
  • Duties of business partners
  • Ranges and classifications
  • Types and hierarchies of BP
  • SAP CRM Queries
  • Relationships
  • Installation and configuration
  • ECC
  • What is SAP CRM organization model?
  • CRM vs EQ organization model
  • Mapping of ECC
  • Marketing, sales, service functions
  • Attributes, division, Features and distribution channels
  • Responsibility and rule types
  • Data determination
  • Middleware settings
  • Product customization on stand alone
  • What is categories and hierarchies?
  • Relationship and condition process
  • Assigning applications to various functions
  • Customization of product with ECC
  • Defining and downloading categories and hierarchies
  • Material, attributes, products and set types download
  • Develop service and warranty of the product
  • Type of transaction
  • Identifying category of the item
  • Control copy
  • Status and Data profile
  • Text determination process
  • Partner and action determination process
  • CRM pricing
  • Subject profile
  • Pricing conditions and procedures download from ECC
  • Role of business
  • Authorization and duties of PFCG for various business roles
  • Technical and navigation bar profile
  • Assigning business roles to organization model
  • Sales agreement
  • Opportunity management
  • Sales order and quotation
  • Lead management
  • Complaints and returns with credit, debit and SLA
  • I base
  • Service agreement and contract
  • Service ticket and requests
  • Service letter
  • In-house repair
  • Determining the account
  • Management of case
  • Fact sheet
  • Call list
  • Alerts
  • Agent inbox
  • Broadcast message
  • Configuration and routing rules of ERMS

Please find the course details. Classes & Course can be designed/customize as per request

Duration of Module:-

Course Module Course Duration
SAP CRM(Functional)  40 – 50 (Hours)




What would be the schedule of the SAP CRM (functional) training program?

The entire course is divided into 10 different models which will be taught within 40 to 50 hours by different corporate trainers. The participants can choose any specific module of the entire course based on their preference where the next module will be taught after the previous one.

Does SLA provide the certification after completion of training?

Yes, at the end of the training the participants will receive SAP certification in CRM functional.

Do you provide training classes at weekend as well?

Yes, we do. Students can choose weekend or weekdays classes as per their preference. The timings of the classes can also be changed as per the requirement.

What is the eligibility to enrol for SAP CRM training?

There are no formal eligibility criteria for joining an SAP CRM training, however, it is important for the candidate to be a graduate. Last year college students can also pursue the course if they provide the NOC letter.

Is the SAP CRM course content is updated provided by SLA consultants?

The course content is truly up to date and meets all the current requirements of the market.

Do you provide the placement support after completion of training?

After the completion of the course, We provide 100% job placement assistance such as Interview preparation to the candidate.

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