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SAP CRM (Functional) Training Course @ Delhi & Gurgaon

  • What is SAP CRM?
  • Importance and features of SAP CRM
  • Business partners
  • Sales and marketing
  • SAP solution manager
  • Duties of business partners
  • Ranges and classifications
  • Types and hierarchies of BP
  • SAP CRM Queries
  • Relationships
  • Installation and configuration
  • ECC
  • What is SAP CRM organization model?
  • CRM vs EQ organization model
  • Mapping of ECC
  • Marketing, sales, service functions
  • Attributes, division, Features and distribution channels
  • Responsibility and rule types
  • Data determination
  • Middleware settings
  • Product customization on stand alone
  • What is categories and hierarchies?
  • Relationship and condition process
  • Assigning applications to various functions
  • Customization of product with ECC
  • Defining and downloading categories and hierarchies
  • Material, attributes, products and set types download
  • Develop service and warranty of the product
  • Type of transaction
  • Identifying category of the item
  • Control copy
  • Status and Data profile
  • Text determination process
  • Partner and action determination process
  • CRM pricing
  • Subject profile
  • Pricing conditions and procedures download from ECC
  • Role of business
  • Authorization and duties of PFCG for various business roles
  • Technical and navigation bar profile
  • Assigning business roles to organization model
  • Sales agreement
  • Opportunity management
  • Sales order and quotation
  • Lead management
  • Complaints and returns with credit, debit and SLA
  • I base
  • Service agreement and contract
  • Service ticket and requests
  • Service letter
  • In-house repair
  • Determining the account
  • Management of case
  • Fact sheet
  • Call list
  • Alerts
  • Agent inbox
  • Broadcast message
  • Configuration and routing rules of ERMS

Inquiry for SAP Training Course

Please find the course details. Classes & Course can be designed/customize as per request

Duration of Module:-

Course Module Course Duration
SAP CRM(Functional)  40 – 50 (Hours)

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What would be the schedule of the SAP CRM (functional) training program?
Does SLA provide the certification after completion of training?
Do you provide training classes at weekend as well?
What is the eligibility to enrol for SAP CRM training?
Is the SAP CRM course content is updated provided by SLA consultants?
Do you provide the placement support after completion of training?

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