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SAP CRM (Functional) Training Course @ Delhi & Gurgaon

  • What is SAP CRM?
  • Importance and features of SAP CRM
  • Business partners
  • Sales and marketing
  • SAP solution manager
  • Duties of business partners
  • Ranges and classifications
  • Types and hierarchies of BP
  • SAP CRM Queries
  • Relationships
  • Installation and configuration
  • ECC
  • What is SAP CRM organization model?
  • CRM vs EQ organization model
  • Mapping of ECC
  • Marketing, sales, service functions
  • Attributes, division, Features and distribution channels
  • Responsibility and rule types
  • Data determination
  • Middleware settings
  • Product customization on stand alone
  • What is categories and hierarchies?
  • Relationship and condition process
  • Assigning applications to various functions
  • Customization of product with ECC
  • Defining and downloading categories and hierarchies
  • Material, attributes, products and set types download
  • Develop service and warranty of the product
  • Type of transaction
  • Identifying category of the item
  • Control copy
  • Status and Data profile
  • Text determination process
  • Partner and action determination process
  • CRM pricing
  • Subject profile
  • Pricing conditions and procedures download from ECC
  • Role of business
  • Authorization and duties of PFCG for various business roles
  • Technical and navigation bar profile
  • Assigning business roles to organization model
  • Sales agreement
  • Opportunity management
  • Sales order and quotation
  • Lead management
  • Complaints and returns with credit, debit and SLA
  • I base
  • Service agreement and contract
  • Service ticket and requests
  • Service letter
  • In-house repair
  • Determining the account
  • Management of case
  • Fact sheet
  • Call list
  • Alerts
  • Agent inbox
  • Broadcast message
  • Configuration and routing rules of ERMS

Inquiry for SAP Training Course

Please find the course details. Classes & Course can be designed/customize as per request

Duration of Module:-

Course Module Course Duration
SAP CRM(Functional)  40 – 50 (Hours)




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